Senior Program & Delivery Manager · Enterprise Platforms · Digital Transformation · Professional Services · SaaS Delivery · Open to Relocation

Enterprise programs, delivered end to end.

I help organisations execute complex enterprise programmes by giving leaders an honest view of delivery, surfacing risks early, and presenting practical options that enable informed decisions.

Asia Far East Middle East Africa 5-country program delivery
16+
Years relevant experience
50+
Cross-functional team members led
5
Countries, one program
100%
Final milestone delivery record
01

About

For over 16 years, I've delivered enterprise platform implementations, SaaS programmes, digital transformation initiatives, and professional services engagements across global enterprise customers, translating complex business objectives into predictable delivery outcomes for cross-functional teams spanning multiple geographies.

What sets my approach apart is transparency under pressure: I surface risk before it becomes a crisis, give stakeholders real options instead of comfortable updates, and treat consistent execution as a discipline built into how a program runs, not a recovery effort after something slips.

Career Highlights

Core Expertise

Multi-country Programme Delivery Digital Transformation Enterprise Platforms Enterprise SaaS Implementation Professional Services Stakeholder Management Agile Delivery Risk & Issue Management Vendor Management
02

What I solve

Restoring execution discipline to complex programmes

I stabilise complex delivery environments and rebuild execution discipline, RAID logs, escalation paths, delivery cadence, without disrupting program continuity.

Unifying delivery across vendors and countries

I set up clear accountability and unified reporting across vendor and partner ecosystems spanning multiple geographies and time zones.

Turning what's sold into what's actually built

I bridge solutioning and delivery directly, owning scoping and estimation up front so what gets sold is what actually gets built.

Making new platforms stick, not just go live

I treat change management and operational readiness as part of delivery, not a post-go-live afterthought.

03

Experience

The story behind each role. For the full detail, download the CV.

Nov 2025
Present
Program & Transformation Advisor
Enterprise Technology Advisory, New Delhi

Advising enterprise clients on the parts of delivery that usually only get attention after something has already gone wrong. That means how a PMO is structured, how governance flows, and how an operating model holds up once real programs run through it.

  • Cut program setup time by 40% across 3+ enterprise clients through upfront platform sequencing and operating model design.
  • Built delivery frameworks now adopted as the standard operating model across client program offices.
Oct 2021
Oct 2025
Program Manager – Enterprise Platforms
Seamless Distribution Systems AB, New Delhi  ·  official designation: Senior Technical Project Manager

Ran delivery for 4 Tier-1 global accounts across 5 countries at once, with a 50-person team spread over 4 geographies. Owned the full lifecycle end to end, from pre-sales scoping through steering committees to go-live.

  • Took Smart S&D, an AI/ML recommendation platform, from integration to real adoption, lifting usage 30%.
  • Standardised a five-country rollout, cutting deployment effort 70% and protecting milestone billing across all accounts.
  • Held 95%+ SLA and zero missed final milestones across all 4 accounts, every quarter, for four years.
Jan 2016
Sep 2021
Manager, Managed Services
Comviva Technologies, Gurugram

Ran a USD 50M+ managed services engagement across 8 enterprise platforms and 15+ operational circles, with 15-20 people reporting directly. Inherited an environment where multi-vendor fragmentation was the norm, and rebuilt it around a single execution model.

  • Inherited a fragmented multi-vendor environment spanning HP, Ericsson, and Mavenir; built a Global Operational Hub to unify it.
  • Cut MTTR by 25% and held 95%+ SLA adherence across every platform.
  • Improved service consistency 40% through structured incident, problem, and change frameworks.
Jan 2013
Dec 2016
Project Manager, Service Delivery Platform
Comviva Technologies, Kolkata

Delivered a full platform implementation for a global operator.

  • Zero post-go-live critical defects, 100% milestone sign-off, full on-time billing realisation.
  • Stayed through UAT and adoption to make sure the handover actually stuck.
Oct 2005
Dec 2012
Manager, Managed Services
Comviva Technologies, Kolkata

Progressed from Engineer to Lead Engineer to Manager across 5 operational circles, the years where the delivery instincts above were built.

04

How I work

A

Structure should remove friction, not add it. If a process is slowing the program down, the process is the problem.

B

An early escalation is a gift, a late one is a crisis. I'd rather deliver uncomfortable news on Tuesday than a surprise on Friday.

C

Predictability beats delivery theatre. Dashboards and status calls mean nothing without execution discipline underneath.

D

Programs fail on people and process long before they fail on technology. I diagnose the human failure first.

E

Trust is built with accurate news, not good news. Optimism is not a status update.

05

Thought Leadership

Writing on enterprise execution, delivery governance, and where AI is actually changing program delivery.

Technology Leaders Have Changed. Has the Enterprise Changed With Them?

On why leadership at the top is evolving faster than the organisational structures built to support it.

Read article →

A Recent McKinsey Study Suggests Many Organizations May Be Looking in the Wrong Place

A look at where enterprise transformation efforts actually go wrong, based on recent McKinsey research.

Read article →

Beyond the AI Hype: What Gartner's 2027 Prediction Really Means for Enterprise Leaders

Cutting through the noise on Gartner's 2027 AI predictions to what enterprise leaders should actually prepare for.

Read article →

06

Certifications

PRINCE2® Certified Practitioner XLRI Executive Development Program Generative AI Mastermind (2026)